Frequently Asked Questions about Spoke

Apartments in Chicago, IL

FAQs about Life at Spoke

We’ve gathered answers to the most common questions about life at our community, from leasing details and monthly pricing to our amenities and neighborhood highlights.
Our goal is to provide helpful information about common questions below. If you don’t find what you're looking for here, please contact our team. We look forward to assisting you!

General Community Information

Enjoy ultimate convenience! Our community features a market right on the main level of Spoke, plus Jewel-Osco is less than a mile away and easily accessible by bus with everything you need nearby.

Before you arrive, we ensure your apartment is fully prepared and move-in ready. Our team completes a comprehensive maintenance inspection, takes care of any necessary repairs, paints the entire apartment, and completes a thorough cleaning. To guarantee the highest quality standards, each home also undergoes a final walkthrough so everything is perfect when you step through the door.

Yes. We have a professional and dedicated maintenance team available during regular office hours. For added peace of mind, we also offer 24-hour emergency service for urgent situations.

Residents can submit work orders 24/7 through the Resident Portal or Resident Experience App, or visit the leasing office during business hours to speak with onsite staff and submit a request in person. For emergency maintenance, please call the emergency maintenance number and follow the prompts to reach the on-call maintenance team.

Maintenance requests can be submitted online through the Resident Portal or Resident Experience App for convenience. Emergency issues are addressed immediately, while standard requests are completed in the order they are received to ensure timely and efficient service.
No, you do not need to be home for maintenance work to be completed. With your permission, our team can perform the service during normal business hours using authorized access. If you prefer to be present, simply let us know and we’ll schedule an appointment at a time that works best for you.

If you ever find yourself locked out, we're here to help! If the issue is due to a lock malfunction, simply call our 24/7 front desk, and a maintenance technician will come promptly to repair it. If you've lost your key, please call/stop by the front desk which is open 24/7, and we'll gladly assist you and provide a replacement key for a small fee.

Absolutely! We want you to feel at home and make your space your own. You’re welcome to decorate as long as it doesn’t cause permanent damage. For example, using removable hooks or strips instead of nails is a great option. If you’re planning something bigger, like painting, please check with the office first to ensure everything is approved. Please note that your home must be returned to its original condition at move-out to avoid any additional charges.
Relax and unwind on our 4th-floor outdoor patio—open Monday through Friday from 7:00 AM to 10:00 PM, and until 11:00 PM on weekends for even more evening enjoyment! Plus, our pool and hot tub are available from May through late October (weather permitting).
Yes, parking is available at Spoke. We offer onsite parking for residents and discounted parking for your guests. Please inquire for details on pricing.
Yes! Our community is pet-friendly. Some breed restrictions do apply, so please contact our office for full details and guidelines.
Pet rent at Spoke has a per month per pet fee, along with a one time pet fee.
Pet restrictions may apply based on breed or weight. For the most up-to-date guidelines and approval requirements, please contact our management office—we’re happy to provide details and help ensure your pet is welcome in our community!

Our apartment homes come fully equipped with all stainless steel appliances, including: Refrigerator, Stove/Oven, Microwave, Dishwasher, Garbage Disposal, Washer & Dryer in select units. Everything you need for a modern, comfortable living experience is ready for you!

We do not offer furnished apartment homes at this time. However, our spacious floor plans provide a great blank canvas for you to make the space your own. If you need recommendations for local or national furniture rental companies, we’re happy to help!
We do not offer short‑term lease options at this time. All of our lease terms are standard length to provide consistency and stability for our residents. If you have specific timing needs, we’re happy to discuss available options and help find the best fit for you.
Corporate housing options may be available upon request. Contact our leasing office for more details.
Yes, we accept package deliveries for residents. Packages are delivered to Luxer lockers located in both towers, with a large package room available for oversized items, as well as refrigerated and freezer storage for perishable deliveries. Residents will receive a notification from Luxer, including a secure access code and a notification through the Luxer app, when their package is ready for pickup.
Our fitness center is open 24 hours a day exclusively for resident use, so you can work out whenever it’s most convenient for you.
Applications are typically processed within 48–72 hours once all required documents have been submitted for screening. We’ll keep you updated throughout the process and notify you as soon as your application is approved!
You can pay your rent online through the resident portal or mobile app. Simply log in, choose your payment method (bank account or card - may include a convenience fee), and submit your payment. You can also set up automatic payments for convenience.
Yes. Renter’s insurance is required for all residents. Proof of coverage must be provided prior to move-in and maintained throughout your lease term. If you need assistance selecting a policy or submitting documentation, our team is happy to help.

Water, sewer, trash, internet, and gas are bundled into one convenient flat monthly rate, separate from rent. Each home sets up its own electric account and is billed directly based on usage. For details on flat-rate bundles (which vary by floor plan), contact our  leasing office we're happy to help!

Internet service is included in the monthly flat rate utility bundle. Residents who wish to have cable TV may set up service directly with their preferred provider.
Subletting is not permitted. However, if you would like to add another person to your lease, you are welcome to contact the Leasing Office, and we’ll be happy to walk you through the application and approval process.

Yes. Spoke is conveniently located near public transportation, with the CTA Blue Line (Chicago Avenue station) directly across the street, multiple nearby CTA bus stops, and Divvy bike stations close by. We recommend downloading the Chicago CTA app for real time updates, route details, and trip planning.

Spoke is located within Chicago Public Schools (CPS). For specific school assignments and enrollment details, we recommend contacting CPS directly or using their online school locator.
Enjoy ultimate convenience! Our community features a market right on the main level of Spoke, plus Jewel-Osco is less than a mile away and easily accessible by bus—everything you need nearby.
We offer a fully equipped pet spa, a private dog run, and convenient monthly grooming services.